- GP practice
Archived: Knotty Ash Medical Centre
All Inspections
8 May 2017
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Knotty Ash Medical Centre on 8 May 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- Knotty Ash Medical is situated in converted residential buildings. There were disabled access and translation facilities.
- There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
- Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
- Information from Care Quality Commission (CQC) comment cards reviewed indicated that patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
- Information about services and how to complain was available.
- Urgent appointments were available the same day.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of the requirements of the duty of candour.
The areas where the provider should make improvement are:
- Carry out a risk assessment as to how the practice would manage a medical emergency without a defibrillator.
- Have appropriate children’s oxygen masks for use in a medical emergency.
- Review significant events and incidents periodically to identify any trends.
- Have a written protocol for managing uncollected prescriptions.
- Have a Legionella risk assessment carried out by a suitably qualified assessor.
- Arrange for all staff to receive training about the Mental Capacity Act.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice