Archived: West Square Dental Practice Also known as Lemar, Lemar and Finn

We found that treatment was planned in a way that was intended to ensure people's safety and welfare. People were cared for in a clean, hygienic environment. There were effective systems in place to ensure that people were protected from the risk of infection.

We spoke with four people who used the service during our inspection. They all told us they were satisfied with the treatment they received. They confirmed that that they were given good information about planned treatments so they could make the right decision for them on how to proceed. One person told us, 'They have been very patient with me. I cannot fault the treatment. Overall I would give it 10 out 10.'

We saw that arrangements were in place to support people's diverse needs. This included arrangements for information to be made available in other languages or in Braille and suitable facilities that supported people who used wheelchairs to access the service.

People were cared for by staff who were supported to deliver treatment safely and to an appropriate standard. The provider had effective systems in place to gather and listen to the views of the people who used the service and to monitor the quality and safety of the service people received.