The Care Quality Commission
  • Dentist
  • Dentist

Archived: Lister House Dental Centre

Perry Road, Staple Tye, Harlow, Essex, CM18 7LT (01279) 430101

Provided and run by:
Mr. Bhasker Mehta

Important: The provider of this service changed. See new profile

All Inspections

25 February 2013

During a routine inspection

We saw that the practice provided people who used the service with a patient information leaflet that contained details of the dental team, the treatment approach and what people should do in the event of a dental emergency. We spoke with four people who used the service. They all said that they were given information on the result of their examination, what their treatment options were and the cost of the options available to them. One person told us, "[The dentist] always advises me of what route to take."

People told us that they were happy with the care and treatment that they received. One person told us that the staff were, "Always very helpful." Another said that the service was, "Very good." The care and treatment plans showed that the dentist had carried out full external, internal and soft tissue examinations of the mouth before making a diagnosis or recommending a plan of treatment.

People were cared for in a clean, hygienic environment. During our inspection we saw that the practice premises were clean and bright.

The practice manager told us that the practice had arrangements with an on-line provider for continuous professional development (CPD) for staff members employed by the practice.

The manager told us that the practice undertook surveys of people who used the service to identify their satisfaction levels and areas for improvement. We saw that the results of the most recently completed survey were generally good.