24 June 2019
During a routine inspection
Ace Community Care Limited is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older adults and people living with dementia or a physical disability.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection 29 people used the service.
People’s experience of using this service and what we found
People were safe because staff could recognise when people were at risk of harm and knew how report any concerns appropriately. Risks to people's health, safety and well-being were assessed, and measures introduced to remove or reduce the risks. People were supported by safely recruited staff. People’s medicines were managed safely, staff had received training and competency assessments to help ensure they were skilled in this area. Staff had received training in infection control and gloves and aprons were provided for them. The management team took appropriate actions following incidents and learning was shared with staff.
Before care delivery started assessments were undertaken to make sure the service could meet people's needs. Care plans were developed from these assessments for each person’s identified needs. Staff received training and support to enable them to carry out their roles effectively. Staff prepared simple meals for people as needed and encouraged them to take fluids to maintain their health and wellbeing. Staff and management knew people well and could promptly identify when people's needs changed and sought professional advice appropriately. Mental capacity assessments were carried out where needed to establish if people making decisions affecting their lives had the capacity to do so.
People praised the kind and caring nature of staff. People received consistent care from a small team of staff. People told us they knew about their care plans and they could decide what care and support they needed. People’s records were held securely in a locked cabinet within a locked office to help promote confidentiality. People received care and support as they wished. People told us they would be confident to raise any concerns with the management team. However, everyone we spoke with during this inspection was satisfied with the care and support they received.
The registered manager was committed to providing a high standard of care to the people they supported and understood their responsibilities under the Duty of Candour. People and staff members spoke highly of the registered manager and told us that they were always available and supportive. People told us that they were asked for their views about the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement. (Last report published 28 June 2018) The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.