Updated 22 March 2023
We carried out this announced on 7 March 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.
We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.
The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.
To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
- The dental clinic appeared clean and well-maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to manage risks for patients, staff, equipment and the premises.
- Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
- The practice had staff recruitment procedures which reflected current legislation.
- Clinical staff provided patients’ care and treatment in line with current guidelines.
- Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
- Staff provided preventive care and supported patients to ensure better oral health.
- Staff felt involved, supported and worked as a team.
- Staff and patients were asked for feedback about the services provided.
Background
Church Street Dental Practice is in Somersham and provides NHS and private dental care and treatment for adults and children.
There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.
The dental team includes 3 dentists, 1 dental nurse, 1 dental hygienist, 2 mangers and 2 receptionists. The practice has 2 treatment rooms.
During the inspection we spoke with 2 dentists, 1 dental nurse and both receptionists. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open on Mondays, Tuesdays, Thursdays and Fridays from 8am to 4pm and on Wednesdays from 8am to 5pm. It also opens one Saturday a month from 8.30am to 12.30pm.
There were areas where the provider could make improvements. They should:
- Take action to ensure all staff have received training to manage medical emergencies taking into account the guidelines issued by the Resuscitation Council (UK) and the General Dental Council.
- Take action to implement all recommendations in the practice's recent Legionella and fire safety risk assessments.