The Care Quality Commission
  • Dentist
  • Dentist

Dalkeith House Dental Practice

4 West Street, Ringwood, Hampshire, BH24 1DZ (01425) 474171

Provided and run by:
Mr Richard Williams

All Inspections

26 August 2014

During a routine inspection

As part of our inspection we spoke with nine patients who were registered with the practice. We also spoke with the dentist and three staff. We reviewed nine dental records, policies and procedures and the complaints procedure.

Patients who used the practice told us that they were happy with the quality of treatment they received. One person told us: "The care they give is nothing short of excellent". Another said: "The care and treatment is really good". They felt they were given enough information about their treatment options and were able to ask any questions that they wanted to.

Patients told us that the practice was clean and tidy and that they had no concerns about hygiene. We saw from staff recordings that regular infection control checks had been carried out. This ensured that hygiene and cleanliness was maintained in clinical areas.

By looking through the staff records we were able to see that the dentists and relevant dental staff were qualified and maintained their continuous professional development (CPD) as required. There was a clear recruitment process in place which including carrying out interviews, obtaining Disclosure and Barring Service (DBS) checks on staff and seeking references for all new staff.

The practice clearly displayed its complaints policy in the patient's waiting room and made it available to patients on the practice website.

27 March 2012

During a routine inspection

Patients spoke well of the dental service provided at Dalkeith Dental practice. They felt they were given enough information about their treatment options and the relevant fees and were able to ask all the questions they wanted to. They found staff to be friendly and helpful. They told us that their privacy was always maintained.

They were positive about the care received when attending appointments and some patients had been with the practice for a considerable time and they were confident in the service. They said that they were satisfied with the cleanliness and general hygiene of the reception areas and the surgeries.