29 August 2013
During a routine inspection
We found people were very happy with the care they received. One person said, "I have been coming to this dentist since I was 14. It is excellent care. I am very happy with it here." And another person said, "They are lovely. I have a phobia and am really frightened, but I have explained this and they relax me. I have recently needed to come for lots of treatment and they have been marvellous, they have tried minor things first as I asked them to do and later I have had to have more serious work done, but the dentist is so relaxed and reassuring, I don't think I would have coped otherwise. It really is good how far I have come. I would recommend this dentist to anyone."
Although people told us they were very happy with the service they received and we saw that they were well supported, we found the provider was not fully following guidance related to infection control and was not carrying out the necessary employment checks.
We found people were confident to raise any concerns. Clear complaints procedures were in place and these were followed.