Bloomsbury Home Care - South Essex

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were treated with kindness and compassion. Staff respected people’s wishes and supported them to live as independently as possible. Staff were supported in their roles and their well-being was promoted.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were supported by staff who showed kindness and compassion. One person said, “If I feel a bit under the weather, staff will come back a bit earlier to check that I am ok.” Another person said, “Staff are kind people who want to help.” A relative said, “He finds staff friendly, chatty and fun to be with, so all is good on the caring front.”

Staff told us they respected peoples wishes and treated them with dignity. Staff told us they worked well together as a team and supported each other.

We have not received any negative feedback from partner agencies.

People were treated as individuals. One person said, “We are quite private people but staff respect that.”

Staff understood that people were individuals and respected their wishes to be as independent as possible.

Care was planned in a person-centered way that understood people’s individual needs and preferences. Staff treat people as individuals, considering any relevant protected equality characteristics.

People were supported to be independent. A relative said, “Staff support him to do things for himself, he even managed to telephone me the other day prompted by his carer, that was a first.”

Staff supported people to have choice and control over their own care and to make decisions about their care and wellbeing.

The manager had systems in place to fully assess people’s needs and support their choices. Care was person centred and regularly reviewed with people to ensure it continued to meet their needs.

People were supported by staff who could respond to their immediate needs. A relative told us, “Staff are very good it was them that noticed mums’ mental health had declined and alerted me to it.” A person said, “Staff are very patient and supportive.”

Staff told us if they had any concerns about a person’s health and welfare, they would alert this to their team leader. Staff told us if somebody was physically unwell, and it was an emergency they would call for an ambulance.

Staff felt supported working at the service and were positive about the level of support they received from senior staff and the manager.

The provider had systems in place to recognise staff contributions to the workforce and their performance. The provider recognised the diversity of their workforce and put additional resources in place where needed to support staff with cultural differences and understanding. This included developing a cookbook so that staff had guidance on supporting people with meals they may not previously had the experience of making.