Archived: 17 Chamberlain Way, Respite Unit

Updated 21 April 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 14 March 2018 and was unannounced. The inspection was carried out by one inspector.

Before the inspection we reviewed the information we held about the service. This included notifications the provider is required by law to send us about events that happen within the service. We also reviewed the information included in the provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

During the inspection we spoke with one person who lived at the service and three members of staff. We also spoke with the registered manager, the head of operations and the team leader.

We looked at two care records, three staff files and a range of other documents that related to the overall management of the service which included quality assurance audits and accident and incident reports.

Updated 21 April 2018

17 Chamberlain Way is a two bed respite service for people who require accommodation and support with personal care. The service supports people with a range of learning disabilities, autistic spectrum disorders as well as physical disabilities. At the time of inspection there were two people using the service, one person had been on respite with the service for 14 months. The other person regularly used the service for three days respite a month.

At the last inspection, the service was rated Good.

At this inspection we found the service remained Good.

People were supported to remain safe at the service. Appropriate safeguarding procedures were in place and risks to people were regularly assessed and reviewed. Staff were suitably recruited and met the needs of the people using the service.

Staff were trained to carry out their roles effectively and worked with partnership organisations to meet people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

Staff were caring and compassionate, whilst treating people with dignity and respect. People were supported to be involved in decision making in relation to their care.

People received care that was personalised to meet their needs and were supported to partake in activities and maintain social relationships. Complaints were managed and responded to appropriately.

The service was well led with a clear vision to drive the service forward and make improvements to the quality of care. The service met all relevant fundamental standards.

Further information is in the detailed findings below.