Mistley Manor

Updated 18 January 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

Three inspectors, an inspection manager and an Expert by Experience conducted the inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

Mistley Manor is a care home which is registered to provide accommodation and personal care for up to 75 people. The service had two managers registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

This inspection was unannounced and took place on 28 November 2018.

What we did:

Before the inspection, we reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about and we sought feedback from the local authority. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection, we spoke with 12 people using the service, eight relatives and 17 staff. We looked at records in relation to people who used the service including care plans and medication records. We looked at records relating to recruitment, training and systems for monitoring quality.

Updated 18 January 2019

People’s experience of using this service:

People and their relatives were complimentary about the care provided at Mistley Manor. The environment was clean, comfortable and safe.

People were supported safely by sufficient and competent staff who knew people well and supported them according to their needs and preferences.

People were involved in how the service was run and encouraged to be as independent as possible. They had the choice to participate in a range of activities which promoted a good quality of life.

Staff were kind, caring and passionate about the service provided. They supported people with dignity and respect.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People knew how to raise a complaint and their views were listened to and investigated.

People's health was well managed and staff had positive links with professionals which promoted wellbeing for them. The service was designed in a way that allowed people to remain at the service as their needs changed.

The owners of the service were actively involved the day-to-day operation of the care home and provided good support to the registered managers. There was a positive culture within the service and the management team worked well together.

The registered managers had not kept the commission up to date with some events that had happened within the service and we made a recommendation to ensure this improved.

Rating at last inspection: Good (report published 14 July 2016)

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor all intelligence received about the service to ensure the next planned inspection is scheduled accordingly.