Background to this inspection
Updated
10 June 2022
The review
We carried out this review under section 46 of the Health and Social Care Act 2008, which permits us to conduct a review of how a provider carries on a regulated activity. We can carry out a review under s46 without needing to do an inspection (site visit) but we must assess the performance of the provider and publish a report of our assessment. Any rating adjustment made following the review must reflect the outcome of our assessment.
How we carried out this desk-based review
The review was carried out by one inspector. No notice of review was given to the provider. The Well Led key question was reviewed to ensure that appropriate action had been taken by the provider to meet the fundamental standards of health and social care. For this desk-based assessment we reviewed all the information we hold about this service. This included:
The notifications they have submitted to the CQC as required by regulation
The action plan submitted following the previous inspection
All information we had received about the service since the last inspection.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes. The service had a registered manager. A registered manager similar to the provider is legally responsible for how the service is run and for the quality and safety of the care provided.
The provider’s conditions of registration require this service to have a manager who is registered with the Care Quality Commission. Both the registered provider and the registered manager are legally responsible for how the service is run and for the quality and safety of the care provided.
Updated
10 June 2022
About the service
Panacea Senior Care Limited is a domiciliary care service registered to provide personal care to older people including those living with dementia, mental health needs, physical disability, and younger adults. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this review six people were receiving personal care support.
Background to this report
At our previous comprehensive inspection at Panacea Senior Care Limited on 5 February 2020 we identified concerns relating to Well Led. We found that the provider had moved the location of the service without informing the CQC.
This was a breach of Regulation 15 Registration Regulations 2009, Notifications – notices of change, for which we issued a requirement notice. The key question Well Led was rated Requires Improvement and the overall location rating was Requires Improvement
The full report of that inspection can be found by selecting the ‘all reports’ link for Panacea Senior Care Limited on our website at www.cqc.org.uk.
Why we carried out this review
We carried out a review on 23 May 2022 to follow-up on the requirement notice and assess whether the provider has addressed the improvements required at our previous inspection.
We did this using a ‘desk-based’ review process because evidence to demonstrate that the requirement notice had been met could be obtained and assessed remotely without needing an inspection visit to the location. This was not an inspection: the scope of this review did not include a visit to the service or an assessment of the outcomes for people using the service.
What we found
This report covers our findings in relation to the action taken by the provider to address the requirement notice issued at our last inspection. Details of the findings from this remote assessment can be found under the Well Led section of this report.
Through this review we have assessed that Panacea Senior Care Limited has taken action to meet the requirement notice issued after the last inspection and is therefore no longer in breach of Regulation 15 Registration Regulations 2009, Notifications – notices of change. We were able to see evidence that improvements have been made, including a Registered Manager being in post.
Because the breach of regulation has been met Panacea Senior Care Limited is now rated Good overall.