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Dolphin Healthcare - Wiltshire

Overall: Inadequate read more about inspection ratings

Unit 1, 16 Endless Street, Salisbury, SP1 1DP 07886 255182

Provided and run by:
Delight Essential Services UK Limited

Report from 5 April 2024 assessment

Ratings

  • Overall

    Inadequate

  • Safe

    Inadequate

  • Effective

    Requires improvement

  • Caring

    Requires improvement

  • Responsive

    Requires improvement

  • Well-led

    Inadequate

Our view of the service

Dolphin Health Care – Wiltshire is a domiciliary care agency. An on site assessment was conducted on 30 April 2024, following this the assessment continued remotely and concluded on 21 May 2024. At the time of the assessment there were 4 people using the service. The assessment was a planned one following an inspection in January 2024 where the service was rated inadequate. The assessment reviewed key questions relating to the issues identified in the first inspection. We found that not enough improvement had been made by the provider and there were two breaches of the legal regulations in relation to, safe care and treatment and governance and 1 breach in notifications of the absence of the registered manager. Medicines were still not being managed safely. The provider stilldid not have oversight of the service and had not reported information to the Care Quality Commission as required. The provider had introduced a new electronic system and were transferring peoples’ information to it. The information of peoples' care needs was more accessible and more detailed but still did not always contain clear guidance for staff on how best to support people. Staff were did not always clearly understand how to safely support people.

People's experience of this service

Peoples’ experience of the service was varied, some people told us they felt they were not listened to and communicated with effectively. Other people said they were very happy with the support provided to them.