18 July 2014
During a routine inspection
The three patients we spoke with told us when they visited the practice it was always clean. They said the staff working at the practice were 'good,' skilled and they felt reassured by them.
Patients benefitted from recruitment procedures which ensured staff were suitable to work with vulnerable adults and children. The practice was able to provide consistency because there was a stable staff team and staff were qualified for their roles.
Patients were involved in making decisions about their treatment plans. The patients we spoke with told us the dentist discussed their treatment options with them and they were given sufficient time to reach a decision about whether to have treatment. The staff we spoke with gave us examples of how they ensured patients understood their treatment options. These staff told us some patients were more able to understand the details of their treatment when they used simple language and their X-Rays to explain the treatment options.
Patients received coordinated care when their treatment was shared with other healthcare professionals. Patients who required sedation for dentistry were referred to specialist dentists. Where there were concerns about patients' overall health, they were referred to other healthcare professionals. Where other healthcare professionals were involved in patients' care, staff were kept informed of the patients' diagnosis and treatment.