Updated 26 October 2021
The London Road Clinic Limited is registered with the Care Quality Commission to provide services from 96 London Road, Leicester, LE2 0QS.
The provider, The London Road Clinic Limited, is registered with the CQC to carry out the regulated activities of treatment of disease, disorder or injury, surgical procedures and diagnostic and screening procedures from the location.
The London Road Clinic provides care for ear, nose, throat and balance related disease, disorders or injuries. Clinical staff also work within the local NHS and private hospitals.
Patients are seen on an appointment basis Monday to Friday 09:00 – 17:00 with late opening until 21:00 on Wednesdays for elective care not emergency care.
The main workforce consists of four consultant Ear, Nose and Throat (ENT) surgeons, two nurses, audiologists, clinical assistants, administrative staff and the clinic manager. The service is located close to Leicester Railway Station and is located on bus routes. Patient treatment rooms are on the ground and first floor and there is an accessible disabled toilet and baby changing facilities available. There are some parking spaces available by prior arrangement.
How we inspected this service
Before visiting we reviewed a range of information we hold about the service and information which was provided by the provider prior to the inspection taking place.
During the inspection:
- we spoke with staff
- reviewed key documents which support the governance and delivery of the service
- made observations about the areas the service was delivered from
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.