The Care Quality Commission
  • Doctor
  • GP practice

Charnwood Surgery

Overall: Good read more about inspection ratings

39 Linkfield Road, Mountsorrel, Loughborough, Leicestershire, LE12 7DJ (0116) 237 5089

Provided and run by:
Charnwood Surgery

All Inspections

29 February 2020

During an annual regulatory review

We reviewed the information available to us about Charnwood Surgery on 29 February 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

26 April 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Charnwood Surgery on 26 April 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • The practice had clearly defined and embedded systems to minimise risks to patient safety.
  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
  • Results from the national GP patient survey were much higher than local and national averages and showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients who commented on their care said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

The areas where the provider should make improvement are:

  • Improve the system for the identification of carers.
  • Ensure secondary thermometers are being used in vaccine refrigerators.
  • Ensure fire drills are carried out at appropriate intervals.
  • Include clinical input for nurse appraisals.
  • Ensure cleaning carried out by practice staff is recorded.


Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice