Stratton Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked at 1 quality statement in this key question. This key question has not been fully assessed to give a rating. Staff were aware of people’s care needs and knew people well. Care was designed to provide people with choices and to encourage people to be involved in their care. Staff escalated concerns when they observed changes in people’s needs. We observed staff engaging with people and altering their approach according to people’s needs.

This service scored 11 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they were given the opportunity to make choices. One person told us they chose to have breakfast in bed and chose to have a shower most days. They went on to tell us if they didn’t like what was planned, they would say so. We received positive comments from people’s relatives about how people were supported in a person-centred manner such as, “They [staff] are brilliant. [Name] prefer the female staff, they chat, and they are relevant. [Staff name] is wonderful” and “He just likes to wander about. He also likes music and dancing. I think the staff support people as well as they can.” People’s preferences for male or female staff had been documented. Staff told us if people expressed a preference of gender of staff to support them, they would “juggle” staff between floors to make sure people’s preferences were met.

Staff on the dementia unit spoke genuinely about people and understood the principles of person-centred care. The mental health lead told us how they involve relative’s views as much as possible and work with people and their advocates to tailor their care documentation to reflect their needs and wishes.

People were given the opportunity to personalise and decorate their bedrooms. We observed staff knew people’s backgrounds and interacted well with people. For example, we observed one staff member playing games and engaging with people in the lounge on the nursing unit. We saw numerous positive, dementia-friendly interactions between staff and people during lunch on the dementia unit. However, we observed some staff interactions with people were on occasions very task focused. This was raised with the registered manager who stated they were aware of this, and they were taking steps to ensure people received person centred care.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.