Langley Lodge Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Care was person-centred and promoted people’s dignity, privacy and human rights. Care was focused on supporting people to remain independent. Staff supported people to maintain relationships with friends and family. Where people required specialist equipment, staff made sure they had access to these.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Care was planned in a person-centred way with the involvement of people and relatives where appropriate. Feedback was obtained from people during all interactions with staff and support was regularly reviewed.

Staff took time to get to know people and learn how they wished to be supported. Staff understood people’s rights and worked with them as individuals to promote positive outcomes for them. The registered manager told us how when people were being supported at the end of their life they supported their relatives as well to ensure they remained involved in their loved ones care.

People were complimentary of the care and support they received at the service. One person said, “The staff do everything with a good heart.” People were comfortable with their accommodation and how they spent their time, one person said, “I have everything I need here or sometimes I will take a walk down to the lounge and sit and read for an hour.”

We observed staff interacting with people and relatives in a kind, friendly and compassionate way.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.