14 June 2013
During a routine inspection
Our observations found that the care and interactions between people and staff were positive throughout our inspection. We saw that people were offered choices and their dignity and independence was respected.
However, some care plans we looked at did not provide staff with sufficient guidance to provide the support people required, or did not address current health concerns. This meant people were not protected against risks associated unsafe or inappropriate care.
We found that some equipment provided by the service was in poor condition or had not been inspected or serviced when required. People were at risk of harm because the provider had not ensured that equipment being used was safe or suitable for people's needs.
The service did not have effective systems for checking the quality and safety of the service and for taking action to improve where needed. Checks carried out had not identified damaged furnishings, untested equipment and equipment in poor condition.
The name of a previous registered manager appears in this report, who was not in post and not managing the regulated activity at this location at the time of the inspection. Their name appears because it had not been removed from the register as manager of this location at the time of our inspection.