The Care Quality Commission
  • Care Home
  • Care home

Archived: Laura Chambers Lodge Residential Unit

37 Swansdowne Drive, Clifton, Nottingham, Nottinghamshire, NG11 8HW (0115) 915 7909

Provided and run by:
Nottingham City Council

All Inspections

6 January 2014

During a routine inspection

We saw that people were supported to be involved to make choices and that their preferences were recorded in care plans to ensure staff knew their preferred way of being supported.

We saw some positive examples of care being delivered to people and staff were responsive to the needs of people. We had some concerns about the care planning in relation to nutrition and the risk of falls and developing pressure sores. We met with the registered provider and they took immediate action to make improvements. We looked at the care planning again and found that the required improvements had been completed and care was assessed and planned for appropriately. The improvements also meant people were supported to maintain their nutrition and hydration.

Processes were in place to make sure staff knew how to recognise and respond to any incidents or allegations of abuse. The registered provider took action to ensure care plans reflected people's needs in relation to how they communicated their needs through behaviour.

Staff were being supported to have the right skills to do the job. However there were not always enough staff to meet the needs of people using the service.

We were not always notified of significant events in the home.

31 January 2013

During a routine inspection

Prior to our visit we reviewed all the information we had received from the provider. During the visit we spoke with four people who used the service and three relatives and asked them for their views. We also spoke with four care workers, two team leaders and the registered manager. We also looked at some of the records held in the service including the care files for three people. We observed the support people who used the service received from staff and carried out a brief tour of the building.

We found where people were able to they gave consent to their care and treatment. A person told us, 'They ask what I want. They definitely always ask me first.'

We found people received care and support that met their needs. A person described their care as, 'Well planned.' They told us, 'I go to the reviews about my care.'

We found there were suitable arrangements for the management of medicines. A person told us, 'They (staff) asked me if I wanted a pain killer. If I said yes I got it, and if I said no, I didn't.'

We found staff team were supported through training. A person told us, 'I have heard staff talk about training. Someone told me they were going out training the other week.'

We found people's comments and complaints were acted upon. A person told us, 'I was told about how to complain, I would if I needed to, but I have not made one.'

18 January 2012

During a routine inspection

We saw people were given choices about what meals they wanted and where they ate their meal. We also saw people were given choices about how and where they spent their day.

One person using the service told us, 'I can do whatever I like; I am free to go where I chose and when I choose.'

We saw there were many activities in the home for people using the service to attend if they wished. We spoke with two people using the service about the activities provided and they told us, 'there is always lot's to do here' and 'we have big social events quite often and my relatives come too. I really enjoy these.'

We spoke with five people using the service and they all told us they felt safe in the home and they knew who to speak with if they didn't feel safe.

We observed positive interactions between staff and people using the service throughout our inspection. There was a relaxed, happy and positive atmosphere and we saw that people using the service appeared comfortable talking to staff.

People we spoke with told us they felt they were listened to and two people told us they had attended meetings held for them and their relatives.

One person using the service told us, 'I can speak with the manager anytime; she is always around and is open to comments.'