This was the first inspection of the clinic since registration in October 2010. During our inspection, we talked with three people who had received or were receiving treatment at the clinic and two members of staff.People were very positive about their treatment. All the people we spoke with told us they were fully informed and involved in making decisions about their treatment. One person told us, "The whole experience has been wonderful, the staff are so open and honest, they really empowered us to make decisions based on the results of our tests.' Another person told us, 'They explained all the options and went through the consent forms and everything when we first visited.'
Overall, we found that the management arrangements at the clinic needed to improve. Whilst there were some systems in place to monitor the quality and safety of care, these checks were not always adequately evidenced. Wider information governance practice in the clinic needed to be improved to ensure that people's confidential information was respected and information was not held unnecessarily. We were not always able to evidence that key management processes were in place at the clinic. There were a number of records that we requested to see that the provider was unable to provide at the time of our inspection.This included maintenance records for the clinic, which meant we were unable to check that equipment being used had been adequately maintained.