Kitec Supported Living

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

As part of this assessment, we looked at 1 quality statement for the key question of responsive. This was equity in experiences and outcomes. People and relatives received regular opportunities to share their experience of the service to improve care outcomes.

This service scored 11 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives received opportunities to share their experience of the service. A relative told us, “The manager is always on the phone to me to check we are happy with the care. I have regular opportunities to feedback back about the care and I complete satisfaction surveys.”

Staff told us they had regular discussions with people, both formally and informally to discuss their support and see if they could do anything more for people. One staff member commented, “I work closely with person and talk with them every day, so I'm always checking to make sure the care is right for them.”

People were asked to provide feedback via satisfaction surveys which we looked at and saw they contained positive feedback. Reviews of people’s care took place and were completed alongside people and their families, taking into consideration their personal wishes so that any changes could be made. Effective communication systems were in place to ensure that staff were kept up to date with any changes to people's care. For example, staff had regular staff meetings and 1 to 1 meetings with a senior staff member.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.