Kitec Supported Living

Updated 13 September 2024

We carried out our on-site assessment on 10 October 2024; off site assessment activity started on 08 October and ended on 19 October 2024. We looked at all 5 key questions and 26 quality statements as part of this assessment. Kitec Healthcare Services is a domiciliary care agency and provides personal care to people living in their own homes, including those living with mental health needs. Not everyone who used the service received personal care. CQC only inspects where people receive the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 5 people were receiving support with personal care. People experienced very positive outcomes because staff fully understood their needs and worked collaboratively with other organisations to ensure people received excellent care provision. There were robust and effective processes in place to ensure there was equality and inclusion across the workforce. We found strong leadership which put people first and staff were proud to work for the service and felt valued for their work. The provider was committed to continually motivating the staff team and recognising their dedication to their role. People were respected and valued as individuals and were empowered to be fully involved in their care. Staff were caring and there was a strong culture within the service of treating people with dignity and respect. Staff supported people to make healthy choices and supported them to access healthcare services when required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Updated 13 September 2024

We spoke with 2 people and 2 relatives of people who used the service. They spoke positively about their experience of using the service. One person told us, “The staff are really brilliant and I want to say thank you.” Another person commented, “It’s been a learning journey both for me and my carers. They understand my mental health and I don’t know what I would have done without them.” Comments from people who used the service and relatives were consistent stating they were very happy with the care, treatment and support they received and they found staff kind, caring, and supportive. People told us they felt listened to and consulted when planning and agreeing what care and support they needed. One person commented, “I am fully involved in my support. I discuss what I want and the staff make suggestions to help me, but ultimately it's all my choices and my decisions.” People received care that focused on their quality of life and followed best practice, with input from a range of of health and social care professionals. One person told us, “I have really made improvements with my mental health. My carers work with me and others involved in my care, so I get the right support that I need.”