Presentation Sisters Care Centre

Updated 19 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 28 January 2021 and was announced.

Updated 19 February 2021

About the service

Presentation Sisters Care Centre is a care home providing nursing and personal care to 35 people aged 65 and over, some of whom are living with dementia. The service can support up to 36 people. The service is set over three floors which are accessed by stairs or a central lift. People have private rooms and access to numerous lounges, dining areas and a garden.

People’s experience of using this service and what we found

People were protected from the risk of abuse and avoidable harm by trained staff. Staff understood their responsibility to identify and report any safety concerns. People and their relatives felt the service was safe. Risks to people were assessed and well-managed. Infection control measures were in place to help prevent illness. Policies and processes were in place to safely manage the administration of medicines.

Care plans were developed in collaboration with people and their relatives and included their preferred routines, likes and dislikes. People had a choice of nutritious food, snacks and drinks throughout the day. Staff received a full induction, competency checks and regular supervision. People were given choice and control of their lives wherever possible. Staff supported people in the least restrictive way possible and in their best interests.

People and their relatives told us staff were kind, respectful and patient. People were treated in a dignified way and their privacy was respected by staff. People were assisted to maintain relationships important to them. People had a voice in their care and were encouraged to maintain their independence where possible. Advocacy services were available to people who required them.

People received personalised care that recognised their individual needs. People’s communication needs were reflected in their care plans to allow staff guidance on the best way to support people. Activities were organised and delivered on a schedule and allowed for people to choose activities most meaningful to them. Volunteers visited with people on a regular basis to provide company and conversation. People and their relatives were aware on how to raise a concern or complaint and complaints were addressed and outcomes recorded by managers.

The registered manager and their leadership team were committed to providing a high standard of care. Staff felt the service had good training, strong leadership and positive team morale. The registered manager was aware of their regulatory responsibilities. Regular audits and spot checks were made by the leadership team to ensure the service was safe and of a good quality. People, their relatives and staff had opportunities to give feedback through meetings, questionnaires and a suggestion box. The leadership team worked with health and social care colleagues to ensure good outcomes for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 26 September 2017)

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.