Caradon

Updated 26 April 2024

Caradon Healthcare Ltd is a supported living services located in the Norfolk countryside. Caradon provides personal care to six people with a learning disability. The people all live in personalised en suite bedrooms. At the time of our assessment, all six people currently living at Caradon were receiving personal care. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This was the providers inaugural assessment. This was a responsive assessment to risk, following a series of serious incidents that had not been managed or reported properly. We conducted an announced on-site inspection of this service on 1 May 2024 and gave the provider 24 hours’ notice. We then conducted a further unannounced out of hours visit on the 15 May 2024. We looked at 33 quality statements and found that the people using the service, had settled well into their new home and had suitable staff support. The provider anticipated and proactively managed the needs of the people using the service . There was a robust risk management system in place, and notifiable incidents were communicated to the relevant external agencies in a timely manner. A serious incident had been recorded and staff and people using the service were adequately supported and lessons learnt. The service was working collaboratively with external healthcare professionals and stakeholders.

Updated 26 April 2024

Support plans and risk assessments were in place for activities and kept under review. People were supported to access appropriate services to ensure their health needs were met. Staff meetings and daily handovers were used to feedback information and risks were escalated. Keyworker meetings helped ensure adequate oversight of peoples needs and risks and incidents were recorded and discussed. People had been assessed and supported to move in, for some this was a gradual process for others not so much depending on their circumstances. A Healthcare professional we spoke to said: "when I have visited Caradon, the staff supporting residents always seem to be happy and open to having conversations with visiting professionals". We observed people appeared settled in their own home, and with the staff supporting them. The house was appropriately laid out and was modern and comfortable. One person was happy to show us their room and it was spacious and personalised. Another person had found the transition difficult and had damaged their room. Staff had ensured their safety and were looking to create a safe space with reinforced walls which were spongy so reduced the risk of injury on impact. Staff identified one person needed a sensory chair due to movement. People had agreed hours of support and there were enough staff at all times to meet people’s individual needs. A staff photo board helped people see who would be supporting them. Most staff worked long days which gave more flexibility around activities and trips out. We saw people making good use of the outside garden area which was well kept and secure. The provider had initiated a one page Caradon news which gave people updates in picture form what was going on. The second edition was on display on the notice board.