The Firs Medical Centre

During an assessment under our new approach

We carried out an announced inspection at The Firs Medical Centre from the 9 July to 15 August 2024. We carried out this assessment because there was a change of provider in June 2023. This was the first assessment of the new provider. During the assessment we found that: The leaders had implemented new systems, practices, and processes to keep people safe. This included managing risks to patient safety, the safe use of medicines, learned from significant events and safety alerts and made improvements. The practice had a system in place to help ensure there was sufficient skilled and competent staff. The premises were clean and tidy and maintained by the leaders. Patients were regularly assessed, and care and treatment were delivered in line with current legislation and evidence-based guidelines. The practice had developed a digital hub to improve patient access and had engaged with patients about the change. The practice had worked to ensure that all patients could access the care, support and treatment they needed when they need it. The leaders were working towards tailoring care support and treatment to those who experience inequality in experience or outcomes. We found there was a continuous learning and improvement based on meeting the needs of people who use services and wider communities. Leaders understood local population issues, and the challenges and priorities for their service. Leaders proactively supported staff and collaborated with partners to deliver care that was integrated, person-centred and sustainable, and reduced inequalities. The practice had a shared vision, strategy and culture.

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