Archived: Celia Johnson Court

Updated 29 June 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 16 June 2017 and was unannounced. The inspection was carried out by two inspectors. Before our inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us. We also reviewed the provider information return (PIR) submitted to us 26 October 2016 This is information that the provider is required to send to us, which gives us some key information about the service and tells us what the service does well and any improvements they plan to make.

During the inspection we observed staff supported people who used the service and interacted with them positively. We spoke with 4 people who lived in the home, 1 relative, the duty officer domestic /relief cook, 3 care staff and a visiting district nurse We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We reviewed care records relating to three people who used the service and other documents central to people's health and well-being. These included staff training records, medication records and quality monitoring audits.

Updated 29 June 2017

At the last inspection, the service was rated Good. At this inspection we found the service remained Good

This inspection was carried out on 15 June 2017 and was unannounced. At their last inspection on 10 June 2015, they were found to be meeting the standards we inspected. At this inspection we found that they continued to meet all the required standards.

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Celia Johnson Court provides accommodation and personal care for up to 37 older people with age related frailty. It does not provide nursing care. At the time of our inspection there were 27 people residing at the home.

The service had a manager who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People were protected from potential harm and staff were able to demonstrate they were aware of the risks of abuse and how to report or raise concerns. We found that there was a robust recruitment process in place and sufficient staff deployed to meet people’s individual care and support needs at all times. There were suitable arrangements in place for the safe ordering, storage administration and disposal of medicines.

People were asked for their consent and staff were aware of MCA principles and where people lacked capacity to make decisions, consent had been obtained in accordance with the Mental Capacity Act (MCA) 2005.

People were supported to maintain their health and well-being and had access to a range of healthcare professionals such as GP’s, district nurses, and dentists. People were offered choices of what food and drinks they wanted and were supported to maintain a healthy balanced and varied diet.

People were treated kindly and in a way which respected and maintained people’s privacy and dignity. Staff demonstrated that they knew people well and met their needs in a personalised way.

People were supported to participate in a range of activities and meaningful engagement which took into account peoples individual abilities and interests. People and staff told us they were always consulted about all aspects of the service, as well as how the home was run. People told us they felt 'listened to' by the management team. The management team valued people and staff. There were systems and processes in place to monitor the overall quality of the service and to drive continual improvements.

The management team were open and transparent about all aspects of the service. The home is in the process of being sold to a new care home provider. We saw and people confirmed that people were fully consulted throughout the process.