10 November 2011
During an inspection in response to concerns
Residents told us that the quality of the food was good. We observed that each of the four units had clear information in the dining rooms displaying the menu. Residents were offered a choice of meals. We observed good levels of engagement between residents and members of staff. Staff spoke courteously to residents; one resident told us, 'The staff are very nice here, I cannot complain, I am comfortable here.'
All of the residents that we spoke with told us that they were well cared for and protected by staff. One resident told us, 'The staff treat us well, I am safe here.' All of the relatives that we spoke with told us that they felt that their relative was safe and well cared for by the staff.
Residents and relatives told us that they had not been provided with any written information from the service about the process to raise a safeguarding concern. Residents and relatives reported that they would discuss any safeguarding matters they had with the manager and other staff members and be confident that the matter would be dealt with appropriately.