Archived: Avanta Care Ltd

Avanta Care Ltd is a domiciliary care agency and provides care and support to people living in their own homes. Not everyone using the service receives a regulated activity; The Care Quality Commission (CQC) only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene, medicines and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection 15 people received the regulated activity 'personal care'.

People’s experience of using this service and what we found

Staff were vigilant to the safety and wellbeing of people who used the service and kept people safe from avoidable harm, abuse and discrimination. Staff followed good infection control practises and administered people’s medicines safely.

People received the right support based on their current needs and preferences. Staff had the right skills and knowledge to carry out their roles effectively and were well-supported by the registered manager and the provider.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and compassionate and showed a genuine passionate for providing high standards of care. They upheld people’s privacy and dignity and supported people to be as independent as possible.

People received personalised care and support based on their individual needs and preferences.

The service was well-led. The registered manager had good oversight of the running of the service and made continuous improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 22 September 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Avanta Care provides services to meet the needs of individuals who live in their own homes and need support or care to assist and support them in maintaining or improving their independence.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The majority of people who used the service told us they were happy with the support they received from the service and were treated well. They told us they felt safe with the staff and the care they were provided with.

Most people we spoke with told us the service was reliable, visits were never missed and staff were rarely late. All the staff and the registered manager demonstrated a commitment to providing good quality person centred care.

Staff had received training in safeguarding adults. They were able to tell us of the action they would take to protect people who used the service from the risk of abuse. We found there were systems in place to protect people from the risk of harm and appropriate recruitment procedures were in place.

Staff received training in administration of medicines and systems in place ensured people received their medicines safely. However, we recommended some improvements were made to the records of medication administration to ensure instructions for medications were always clear.

Where needed people who used the service received support from staff to ensure their nutritional and health needs were met.

There were policies and procedures in place in relation to the Mental Capacity Act 2005 (MCA) and staff showed they understood how to ensure their practice was in line with the MCA.

Care and support was provided by appropriately trained staff. Staff received support and supervision to help them understand how to deliver good care.

Systems were in place to monitor the quality and safety of service provision and we found there were appropriate systems in place for the management of complaints. People we spoke with told us the service was well managed and well organised.