Bluebird Care Hounslow & Chiswick

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

The provider assessed people's needs and choices. People were involved in this and were able to make decisions about their care. Staff monitored people's health and wellbeing and worked with other healthcare professionals to help make sure people's needs were met. Staff provided good quality care and monitored people's needs. People consented to their care and treatment.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they had been asked for their views when the provider assessed their needs.

Staff told us they had information about people's assessed needs and how these should be met.

Managers met with people and their families to discuss their needs and wishes. They created detailed assessments and care plans. These were regularly reviewed and updated when needed.

People told us their needs were met.

Staff explained they were supported to learn about best practice through meetings, training and information shared by the provider.

There were a range of procedures which linked to best practice guidance. Staff were supported to understand about people's individual needs. Care plans included information about health conditions and how staff should meet their needs.

People told us staff worked with nurses and other professionals to help make sure they received good quality care.

Staff explained there were systems to liaise with other professionals when they identified a person was unwell or needed new services.

External professionals told us they worked in partnership with the agency and that communication was good.

The provider had made timely referrals when people needed extra support. For example, when people's mobility needs had changed, or they were losing weight. The managers were able to give us examples of how they had contacted healthcare services and requested assessments for people. Care plans showed how staff had liaised with others and included guidance from external professionals.

People told us they were given support to stay healthy.

Staff said they had information about people's healthcare needs and how to support them.

The provider had responded appropriately when people became unwell, seeking medical advice.

People were involved in regular reviews of their care.

Staff told us they made records at each care visit. We saw these showed how people were feeling and whether their needs were met.

People were asked what they wanted from the service and this was regularly reviewed. The managers contacted people and their families, as well as observing care and reviewing records to make sure care plans were being followed and people's outcomes reflected the care that they wanted and needed.

People consented to their care and treatment and were able to make choices.

Staff had undertaken training about the Mental Capacity Act 2005 and their responsibilities.

The provider had assessed people's capacity to make decisions about their care. They had obtained consent. Care plans included information about how people understood and communicated choices.