Bluebird Care Hounslow & Chiswick

During an assessment under our new approach

The date of the assessment was 16 September 2024 to 24 September 2024. We carried out a visit to the service on 24 September 2024. Bluebird Care Hounslow & Chiswick is a domiciliary care agency. It provides personal care to people living in their own houses and flats. Some people received 24-hour care packages. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment, 22 people were receiving support with personal care. The assessment was carried out to follow up on breaches we identified at the last inspection. The rating at the last inspection was requires improvement (published 11 January 2023) when we identified breaches of Regulations relating to safe care and treatment, good governance, and staffing. At this assessment, we found improvements had been made and the provider was no longer breaching any Regulations. People received safe care which met their needs. People received their medicines safely and as prescribed. People liked the staff who cared for them. Staff were well trained and supported. There were effective systems for monitoring and improving the quality of the service and learning when things went wrong. The provider had improved the way risks were assessed and managed, how medicines were managed, staff training and support and the governance systems.

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