Bromford Lane Care Centre

Ratings

• Overall

  Requires improvement

• Safe

  Requires improvement

• Effective

  Good

• Caring

  Requires improvement

• Responsive

  Good

• Well-led

  Requires improvement

Our view of the service

Date of assessment 23 July 2024 to 05 August 2024. Bromford Lane Care Centre is a care home, providing personal care for up to 116 people, in a purpose built building. At the time of our assessment the service was supporting 112 people. The service supports people with dementia, mental health, older people, physical disability and younger adults. At the time of the assessment, they were not supporting anyone with learning disabilities or autistic spectrum disorder. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities. The service provides 62 Emergency Assessment Beds for discharge from hospital before moving to the most suitable place of care. Most people using this pathway had very complex needs. The assessment was prompted by a review of information we held about the service. We found some people were not always treated with dignity and respect. This was a breach of regulation 10 (Dignity and respect) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Peoples consent was not always gained as per the principles of the Mental Capacity Act 2005. This was a breach of regulation 11 (Consent) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. There was a failure to ensure staff had sufficient guidance and knowledge to support some people safely. This was a breach of regulation 12 (Safe Care and Treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. We found systems in place to monitor the quality of the care provided had failed to identify many of the issues highlighted during the inspection. Systems to ensure care was provided safely and appropriately were not always robust. This was a breach of regulation 17 (Good governance) of the Health and Social Care Act (Regulated Activities) Regulations 2014.

People's experience of this service

Most people receiving support and relatives told us they felt their loved ones were safe in the care of the staff team and spoke positively about the staff who supported them. Most people and relatives felt they were kept informed; however, some relatives told us they felt communication could be improved. People and relatives told us they knew how to make complaints about the service. Some relatives told us when they had raised concerns with the registered manager and most felt they had been responded to quickly and were happy with the outcome. People or their relatives were not involved in the initial assessment process and developing of the care plans when they were moving into the Emergency Assessment Bed (EAB) unit. People told us they were aware of care plans and were kept up to date with changes to loved one’s support needs. They told us they were generally happy with the standard of care they were receiving from the service.