Archived: Carewatch (South Bucks and North Berks)

We found peoples' needs were assessed and care was planned and delivered in line with their individual care plan. People told us they received care which was personalised and met their individual needs. Some people described the care they received from staff as "Very good.” One person told us “The carer’s have been great…they have helped me a lot”. Another person said “Things have changed since last two weeks and this has been reviewed and reflected in my care package.”

People told us that in general they felt staff had enough time to spend with them. One person told us "Staff spend the time that is required and also have time to have chat with me." A relative told us "The carers are always on time... and they have been really stimulating for (X) as (X) really enjoys chatting and socialising with them."

People said, “Staff always signed the medicine sheet.” People told us staff assisted them with their medicines in an unrushed manner. People described staff as “excellent, polite, kind and capable.” People said when concerns had been raised to the manager they were addressed appropriately.

We found people’s needs were assessed and their care and support was planned and delivered in line with their individual care plan. The service had a system in place to ensure people were protected against the risk of abuse and medicines were safely administered to people. We found that events which affect people's welfare, health and safety were not being reported to the Care Quality Commission as required.