We spoke to people living at the home. Everyone said they liked living there. They said that they got on well with the staff and that were supported to have their needs met. People made decisions about the things they wanted to do. Comments from people included:"I decide what I want to do and the staff help me to do it"
and
"I like it here".
People were involved in planning their care and had a say in how the home was run. There were meetings to discuss the running of the home and one person called a link resident met with the manager to talk about any issues that were raised. We saw that the manager took action to address any concerns people had.
A range of activities were available for people to take part in. These took account of the things people wanted to do. Some people went to college, most people went out shopping and some people went on holiday.
People were having their health and personal care needs met. People were supported to go for any specialist health care appointments they needed. People had dental and eye checks and a chiropodist visited the home.
Staff had the training needed to provide people with the care and support they needed. A lot of the staff had obtained a recognised care qualification.
There were systems in place to monitor the care given to people and to make sure the home was safe. Although people were kept safe we did see some minor issues that the home's monitoring had not picked up. The provider has informed us that these issues have now been addressed.