During a check to make sure that the improvements required had been made
The provider has sent us written confirmation that they have taken steps to address the identified shortfall and the furniture has been repaired.
The provider has sent us written confirmation that they have taken steps to address the identified shortfall and the furniture has been repaired.
Care and treatment met the needs of people attending the centre. We spoke with one person who received treatment. They told us, 'The care has been great.' They said staff had been welcoming and confirmed that treatment options had been discussed with them and that staff had explained what these meant.
We found that the centre was clean and tidy. However, we found damaged furniture, including treatment couches. These posed a risk of cross infection to the people using them.
Staff were well trained and, on the whole, supported by their manager. They had received training in various important areas, including life support, infection control and information governance.
The provider had investigated complaints and responded appropriately to people. Where appropriate, changes had been made to rectify situations that had caused complaint.
One person had hurt their foot, and expected that it would be xrayed and, if necessary, a dressing applied. One person said, 'I expect to be treated here and not to be sent off to a different hospital for my sprained ankle.', and another person told us, ''I know that when I am treated here my GP will get the information about why I was here and is in the know.'