Archived: Church View

Updated 4 February 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Church View is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The registered manager was also the owner of the home, for this report we will refer to the provider as the registered manager throughout.

Notice of inspection

This inspection was unannounced.

Inspection activity took place on 13 January 2020

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

During the inspection

People living at Church View had a range of communication difficulties. We used a variety of methods to communicate with them including simple signing to support our speech and observations. We spoke with four people who lived at the home at a level they could understand. We spoke with three members of staff including the registered manager.

We reviewed a range of records. This included two people’s care records and two medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We spoke with two relatives on the phone about their experience of the care provided.

Updated 4 February 2020

About the service

Church View is a residential care home registered to provide care and accommodation for up to five people with a learning disability, or who are on the autistic spectrum. At the time of this inspection there were five people living at the home. The building is a period building and has two floors. On the first floor people had their own bedrooms with en-suite bathrooms, and there was a staff sleep in room. On the ground floor there were communal spaces that included a lounge, kitchen and a dining room.

People’s experience of using this service and what we found

People were safe living at Church View. Staff understood how to protect people from abuse and were confident managers would respond if they raised any concerns. There were enough well trained staff who knew how to support people living with complex needs. We observed people’s requests for support being responded to promptly.

People received their medicines safely and were encouraged to self-administer if it was assessed as safe. Communication between staff and people was excellent, people were supported well and given time to express their needs. The environment was comfortable, well decorated and homely.

People were active and took part in their individual hobbies and interests as well as communal activities. There were events each day and one to one support for people if they needed it. People planned their own meals and staff supported people to shop for the ingredients. People enjoyed home cooked food.

Care plans were person centred and offered good guidance for staff. People and their families were consulted and involved with every aspect of their lives. A relative told us, “Staff keep me well informed.” People had good access to healthcare and other health professionals. People knew how to complain. Incidents and accidents were minimal and if they occurred staff took appropriate actions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on having as many opportunities as possible to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 26 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.