Archived: West Norfolk Community Learning Disabilities Team

People who used the service and their representatives said that staff consulted with them about how they wanted to be supported.

Records showed and people confirmed that they had received all of the healthcare services and support they needed.

We saw that the provider had measures in place to help safeguard people from abuse.

Documents and records showed that robust recruitment and security checks had been completed. This had been done so that only trustworthy staff were employed and could have contact with people who were vulnerable.

We saw that quality checks were completed to help ensure that people consistently received a good standard of service.

We saw that people received care and support which was planned with them according to their own personal needs and requirements. People's needs were regularly reviewed with them to ensure care and treatment was delivered in a way which ensured their safety and welfare.

There were arrangements in place for people to be able to transfer from one service to another smoothly with an appropriate sharing of information in place between services.

We saw that people visiting West Norfolk Community Learning Disabilities Team at their location in Kings Lynn were cared for in a safe and suitable premise that catered for their needs.

Staff members were supported to deliver care and support to people that met their needs. Staff members were also provided with the opportunity to obtain further qualifications appropriate to the work they performed.

People were provided with appropriate information in a format that met their needs about how to make a complaint about the service should they feel the need to do so.