Archived: South Norfolk Community Learning Disabilities Team

We found that support plans and health records were complete and had been reviewed to ensure that the needs of people were met.

People spoken with and their relatives told us that their social worker and nurse were, 'Wonderful and kind' and assisted them to find the care and support they required.

Medication was administered, recorded and stored accurately and safely.

There were effective recruitment and selection processes in place and appropriate checks were undertaken before staff began work.

People using the service told us that their complaints were listened to and resolved. We found that there was a complaints system in place that met the needs of people using the service.

They told us that that they responded quickly to their requests for support or treatment. They said that they ensured that people received appropriate and safe care and support that met their assessed needs.

We found that each person had an individual assessment plan and that people received treatment and support from a mix of health and social care team members to ensure their needs were met and that identified risk was managed and reduced appropriately.

We found that members of the multi-disciplinary team worked with people for a long or short term and that they offered support and guidance to the providers, managers and staff providing care and support to people in a residential, nursing, shared housing and a domiciliary care setting.

Staff members within the multi-disciplinary team were provided with relevant support, held appropriate health and social care qualifications and received opportunities for appropriate professional development.

People were asked for their views about the support and treatment the multi-disciplinary team provided. They said that their suggestions for improvements were listened to and implemented.