Archived: Northwick Park MRI Centre

Before patients had any tests conducted they were asked for their consent. We saw the provider acted in accordance with their wishes. A patient told us, 'they ask a few questions and l signed a form'. This was in response to our question about their consent to an MRI test that had been undertaken.

Risk assessments were carried out before patients underwent an MRI test. A patient told us, 'It was quite safe in there' and 'they gave me an injection and told me it was safe'.

Staff we spoke with were knowledgeable regarding their roles and responsibilities and the needs of people who used the service. A patient told us, 'everyone was efficient and helpful'.

Records were kept securely and could be located in a timely manner when needed. The provider had a system, which ensured timely and convenient access to images, interpretations, and related data.

Patients' privacy and dignity was respected. The provider had a commitment to eliminating mixed-sex accommodation to maximise patients' privacy and dignity. A patient told us 'I am treated with utmost respect, and my privacy is respected at all times.'

The premises were well maintained and appeared clean and tidy. Patients confirmed that staff demonstrated good hygiene practices, some of which we had observed when we arrived. Patients, staff and others were protected from the risk of unsafe or unsuitable premises because appropriate risk assessments of equipment and premises had been completed.

The provider had systems to monitor the quality of the service, some of which we saw had been utilised to produce service improvement plans.