Derby House

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Derby House is a residential care home located in the town of Barnsley. It offers a holistic and therapeutic recovery support model for up to 3 adults with mental health support needs. At the time of our site visit, there were 2 people living at the service. This is the first assessment of the service since it was registered in August 2023. This assessment was undertaken from 9 September 2024 and ended on 26 September 2024. We looked at 33 quality statements, covering the 5 key questions: safe, effective, caring, responsive, and well-led. People’s needs were assessed, managed, and kept under review. People were supported to stay safe and were protected from risk of abuse. The service had enough staff with the right qualifications, skills, training, and experience to keep people safe from avoidable harm and abuse and to provide the right care and treatment. People received person-centred care, risks were managed, and they were supported with medicines. Care plans captured the voice of people and placed them at the centre of their care. People lived in a clean and well-maintained home. Staff knew people well, and people’s emotional and social needs were valued by staff and informed care and support. Relationships between staff and people were caring and supportive. People were treated with respect, kindness, and care and were encouraged to maintain their independence. People were offered choices, and their decisions were respected. People’s quality of life was enhanced by a range of social events and community integration. Health professional involvement was sought in response to people’s changing needs. Managers were inspiring and strove to motivate staff to succeed. Staff were proud to work for the service and spoke highly of the culture of teamwork and support. The leadership, governance structures and culture within the service were used to effectively drive and improve the delivery of high quality person-centred care.

People's experience of this service

People spoke highly of the care and support they received and told us how their life had been significantly improved as a result. One person told us, I am really grateful to this service. It’s amazing. I can't speak highly enough of the staff. Especially the [registered manager] they have gone through everything with me and stuck by me. They saved my life.” There was a strong and visible person centred culture. Staff were highly motivated to offer care that was kind and promoted people’s dignity. Relationships between staff and people who used services, and their carers were supportive and caring. Staff knew people well and the social and emotional needs of people informed peoples care and support. People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff team. Treating people with dignity and respect, and person-centred care was at the very heart of the service. People told us they were treated with dignity by staff, and they were supported to set their own goals and outcomes.