Rectory Lodge

Updated 22 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection team consisted of one inspector.

Service and service type: Rectory Lodge is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: This inspection was unannounced.

What we did: Prior to the inspection, we reviewed the information we held about the home, including notifications of events the service is required by law to send us. The provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The information provided by the provider was used to plan our inspection and taken into account when we made judgements in this report.

During the inspection we spoke with seven people using the service and one relative. We also spoke with the registered manager, the assistant manager and two support staff. We observed support being provided in the communal areas of the service. We reviewed a range of records about people's care and how the service was managed. This included two people's care records. We also looked at associated documents including risk assessments and a sample of medicine records. We looked at records of meetings, staff training records and the recruitment checks carried out for one support worker.

Updated 22 March 2019

About the service: Rectory Lodge offers both personal care and accommodation for up to 12 people who have mental health difficulties. At the time of inspection there were 12 people using the service.

People’s experience of using this service:

Staff knew how to keep people safe and received training for safeguarding and how to reduce the risks of harm from occurring. Risks to people's well-being and safety were assessed, recorded and kept up to date. People were supported with their medicines in a safe way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to maintain good diet and access the health services they needed.

Training relevant to people's support needs had been undertaken by staff. The staff team felt involved in the running of the service and were supported by the registered manager. A complaints procedure was in place and people knew what to do if they had a concern of any kind.

Staff had built positive relationships with people living in the service. Care plans included clear guidance to staff on how to support people in the way they wanted.

There was an effective quality assurance system in place to ensure the quality of the service and to drive improvement.

Rating at last inspection: Good (report published 13 August 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk