Background to this inspection
Updated
11 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 27 January 2022 and was announced. We gave the service 20 hours’ notice of the inspection.
Updated
11 March 2022
About the service
Moot Lodge is a residential care home providing personal care for up to 19 people. At the time of the inspection there were 10 people accommodated there.
People’s experience of using this service and what we found
People and relatives praised the care, kindness and respect shown by staff. People said they enjoyed living at the home and felt part of the local community.
People said they were safe and comfortable with staff. Staff knew how to report any concerns and said these would be acted upon. The home was clean, warm and comfortable. Parts of the accommodation were ready for decoration and there were plans for this.
There were enough staff to support people and they were quick to respond to calls for assistance.
People’s needs were assessed to make sure the care they needed could be provided at this service. Staff were very knowledgeable about each person and how they wanted to be supported.
People said the meals were good and there were plenty of choices. Staff worked closely with other care professionals to support people’s health needs. Staff provided sensitive and compassionate care to people when they were at the end stages of their lives.
People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service promoted this practice.
People received personalised support that matched to their individual preferences. There were sufficient activities and engagement with the local community to support people’s social inclusion.
People and relatives commented positively on the way the service was run and the approachability of the registered manager and staff. Staff said it was a friendly place to work and they felt supported.
The provider checked the quality and safety of the service. In some cases, audits identified actions but these were not always completed or signed off. We have made a recommendation about this.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 2 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.