24 February 2014
During a routine inspection
Care and treatment records were up-to-date and reflected each time a person and their partner had attended the clinic for treatment or a consultation.
A local safeguarding policy to protect children and vulnerable adults was in place and staff had undertaken appropriate training.
There were regular on-going training sessions and clinical competency assessments in place to ensure that clinical staff safely delivered care and support to people.
The clinic had an effective system in place to deal with complaints people might raise. Information was available for people who attended the clinic which informed them of how to raise a concern and also how to comment on the service received.