The Care Quality Commission

Archived: Brook Clinic

1 Unity Street, College Green, Bristol, BS1 5HH (0117) 922 5999

Provided and run by:
Brook Advisory Centre (Avon)

All Inspections

14 March 2013

During a routine inspection

We looked at comments from people who used the service and saw that they were happy with the treatment that had been provided. There were comments such as "A brilliant centre with lovely staff" and "Thank you. This place is really amazing" Young people who used the centre were provided with clear information about the service, presented in ways that were appropriate to their needs.The centre's premises were suitably designed and maintained and attention was paid to security and safety measures.

Care and attention was paid to people's individual needs so that they received effective and appropriate treatment. Staff were trained to understand the specific needs of young people requiring support and treatment for sexual health. There were facilities in place to deal with emergencies and people who used the service were protected from the risk of abuse. The provider had developed a team of skilled and committed staff who provided a sensitive and appropriate service. The staff were supported and managed effectively and were encouraged to up-date their skills and knowledge.