• Doctor
  • Independent doctor

Archived: Dr John Oakley - Private Medical Practice

52 Bishops Way, Four Oaks, Sutton Coldfield, West Midlands, B74 4XS (0121) 308 8876

Provided and run by:
Dr John Oakley

Important: The provider of this service changed. See new profile

All Inspections

12 February 2013

During a routine inspection

People told us that staff explained the procedures and treatments to them and respected their decisions about the treatment. One person said, "I asked lots of questions and they were all answered, so I went ahead with the vaccine.'

People who used the service told us they were happy with the care and treatment. One person told us "It was ok, I'm pleased with everything.'

We found people received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection. People we spoke with told us the surgery was always clean and tidy.

The provider had a system in place to deal with comments and complaints. People who used the service could be confident that their comments and complaints were listened to.