• Care Home
  • Care home

Gokul-Vrandavan

12-14 Windsor Avenue, Leicester, Leicestershire, LE4 5DT (0116) 261 3346

Provided and run by:
S2 Care Ltd

Important: The provider of this service changed. See old profile

Inspection summaries and ratings from previous provider

On this page

Background to this inspection

Updated 1 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by an inspection manager, an inspector and an Expert by Experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The Expert by Experience on this inspection spoke both Gujarati and English.

Service and service type:

Gokul-Vrandavan is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Gokul-Vrandavan accommodates 27 people in one adapted building.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The provider returned the PIR and we took this into account when we made judgements in this report. We reviewed other information that we held about the service such as notifications. These are events that happen in the service that the provider is required to tell us about. We also considered information from the Healthwatch, the Local Authority and the Food Standards Agency.

During the inspection, we spoke with six people who used the service and three relatives. We observed a meal time and a medicines round. We had discussions with three staff members including the activities co-ordinator and care staff. We also spoke with the registered manager, the compliance manager and the provider.

We looked at the care records of five people who used the service to see whether they reflected the care that was required. We also looked at four staff recruitment files and records relating to the management and quality assurance of the service.

Overall inspection

Good

Updated 1 May 2019

About the service:

Gokul-Vrandavan is residential care home that was providing personal and nursing care to 27 people aged 65 and over at the time of the inspection. The service provides care to Gujarati elders and all staff speak to people in their chosen language. The service observes Gujarati culture.

People’s experience of using this service:

¿People told us they received good care. We were told ‘’it’s a happy house’.

¿Staff had the skills and knowledge to deliver care and support people in a person-centred way.

¿Staff recruitment was safe and staff understood how to keep people free from harm.

¿Relevant risk assessments had been completed to ensure people were kept safe.

¿Medicines were managed safely.

¿Accidents and incidents were monitored to identify and address any patterns or trends to reduce risks.

¿People were supported with good nutrition and could access appropriate healthcare services.

¿People were encouraged to see their families as they wanted.

¿People were treated with respect and dignity and their independence was promoted. We received positive feedback about the kindness of staff.

¿People took part in activities and events both within the service and the local community, based on their interests and preferences.

The service met the characteristics of Good in all areas; more information is in the full report

Rating at last inspection:

At the last inspection the service was rated Good (9 June 2016).

Why we inspected:

This was a scheduled inspection based on the rating of the last inspection.

Follow up:

We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk