Glenview Nursing Home

Updated 24 June 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Glenview is a nursing home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered manager

The home had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

Before the inspection we reviewed the information, we had received about the home since the last inspection. We reviewed CQC notifications. Notifications describe events that happen in the service that the provider is legally required to tell us about.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We used all of this information to plan our inspection.

During the inspection

We spoke with four people who lived at the home, the registered manager, clinical lead and three staff. We observed how staff interacted with people. We considered all this information to help us to make a judgement about the home. We looked at a range of records relating to the management of the home, quality assurance, staff recruitment, medicines records and health and safety checks.

Updated 24 June 2022

Glenview Nursing Home provides personal and nursing care for up to 40 people. The service is provided in accommodation over four floors. At the time of the inspection, 39 people were living at the home.

People's experience of using this service and what we found

There had been significant improvements following the inspection of 2 February 2021. Positive changes had been made to health and safety audits of the home, and the general health and safety checks of equipment. New systems and processes had been put in place and embedded into the way the staff worked. This demonstrated that the quality and safety of the home was managed effectively.

A computer system had been put into place to help monitor the overall health and safety of the home and the general maintenance. The registered manager every weekday with the maintenance person to discuss the day to day maintenance of the home. Referrals were made to external contractors when needed. Clear quality assurance systems were in place with audits of the home and of the health and safety of the building regularly carried out.

People told us they felt safe living at the home. Staff were trained in safeguarding and understood their responsibility to protect people from avoidable harm and abuse. Risks to people's health and safety were assessed with guidance for staff to follow. Staff were recruited safely and there were enough staff to provide safe and effective care. Medicines were stored and administered safely in line with people's prescriptions. Accidents and incidents were reported and recorded with audits in place to help identify any trends or patterns. We were assured by the infection, prevention and control measures.

People and staff felt positive about the registered manager and the management of the home. The registered manager was aware of their duty of candour. Effective quality assurance systems were in place to monitor the quality and safety of care. Audits had improved which helped to identify any shortfalls. There was an open and inclusive culture in the home. The registered manager worked closely with the clinical lead. The provider had good oversight of the home and visited daily.

Rating at last inspection

The last rating for this service was Requires Improvement (published 6 March 2021). At our last inspection we found there were shortfall in the systems to monitor the safety of the home and they were not effective. Health and safety audits of the home, general health and safety and equipment checks were not up to date. At this inspection we found improvements had been made.

Why we inspected

We carried out an inspection of this service on 2 February 2021. We rated the service requires improvement in Safe and Well Led due to the shortfalls, which we identified. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment.

We undertook this focused inspection to check the provider had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If we receive any concerning information we may inspect sooner.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Glenview Nursing Home on our website at www.cqc.org.uk.