Updated 17 September 2024
Nation Care Agency is a domiciliary care service providing personal care and support to people living in their own homes. At the time of the inspection the service provided support for approximately 65 adults, which included a majority of older people and a few younger adults. The assessment started on 30 September 2024 and ended on 15 October 2024. We visited the provider’s office on the 2 October 2024. We carried out telephone interviews with people receiving support and relatives on 15 October 2024. We received feedback from staff via email between 3 October 2024 and 15 October 2024. We assessed all the quality statements in the key questions of safe, effective, responsive and well led but only 1 quality statement in caring. We found areas of good practice. The score for caring has been combined with scores based on the key question rating from the last inspection. Though the assessment of these five quality statements indicated good practice since the last inspection, our overall rating remains good. The provider had made improvements to the monitoring of when visit times occurred to ensure they were at the agreed time. People were assessed to ensure they could make decisions about their care they received and to ensure it was provided in the least restrictive manner possible. The provider had made improvements to the management of complaints, and they were responded to in a timely manner. People’s risks were identified, and risk management plans were developed. In response to the concerns identified following the previous inspection the provider had made improvements to their quality assurance processes to help them to make improvements when required. People’s medicines were managed safely and there were procedures for infection prevention and control. People were involved in the development and review of their care plans and were asked for feedback on the care they received.