Rushmore House

Rushmore House is a care home providing personal care to up to 30 people. The home provides support to older adults and people living with dementia. At the time of our inspection there were 26 people living at the home.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, we found not all capacity assessments and best interest records had been completed when required.

We have made a recommendation about record keeping for MCA and best interest decisions.

The registered manager and staff were open and honest, in dealing with concerns raised. The manager was competent and met required regulatory responsibilities. The registered manager used a range of governance systems to assess and monitor the quality of the service. Staff told us they were happy in their jobs and felt supported by the registered manager. We found some records had not always been completed.

We have made a recommendation about record keeping.

People received their medicines as prescribed, and we found safe systems were in place. Staff understood how to manage any risks to people and knew the processes to follow to manage any allegations of abuse. There were enough staff to meet people’s needs and keep them safe. Staff were recruited safely and received the training they needed. Staff followed infection prevention and control guidance to minimise risks related to the spread of infection. The home was worn and in need of being updated. The management had plans in place to renovate the home.

People and their relatives gave positive feedback about the home. People told us they received support from staff who were kind, respectful and well-trained. People were happy with the choice of food provided and mealtimes were pleasant and sociable. People’s healthcare needs were being met, with referrals made to healthcare professionals when needed.

Care plans were up to date, regularly reviewed and person centred to ensure people’s preferences and choices were being upheld. People were encouraged to visit the home and spend time with their loved ones. People told us they enjoyed the activities provided within the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

This service was registered with us on 14 February 2023, and this is the first inspection.

Why we inspected

We carried out an unannounced comprehensive inspection of this service on 20 and 21 June 2023.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.