21 November 2023
During a routine inspection
Nevis House is a care home providing personal and nursing care for up to 30 people aged 65 and over. At the time of the inspection, 29 people were living in the service.
People’s experience of using this service and what we found
People told us they felt safe and enjoyed living at Nevis House. One person told us, “I don't look upon myself as being in a home, I look upon myself as being at home.” Relatives also spoke positively about the home and were satisfied with the care and support given to their loved ones.
Overall, medicines were managed well but some areas for improvement were identified during our inspection. We have made a recommendation about the management of medication. Systems were in place to protect people from the risk of abuse and to manage any risks related to their care needs. There were enough staff working at the service to meet people's needs and there were adequate staff recruitment practices in place. There were systems in place to minimise the risk of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service worked well with other healthcare professionals to meet the needs of people. Staff enjoyed working for the provider and told us they felt well supported.
Governance systems were in place to ensure all aspects of the service were reviewed and checked regularly. People, relatives and staff told us the management team were always approachable and responsive to any issues raised.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 14 February 2023 and this is the first inspection.
The last rating for the service at the previous premises was Inadequate, published on 10 June 2022.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.