We looked at staff files and recruitment, selection and induction procedures and found these to be robust and followed appropriately. The hospice had comprehensive quality assurance procedures in place and responded appropriately to feedback from patients. Records were accurate and up to date and were stored and disposed of according to data protection guidelines.
People told us that they were consulted about every aspect of their care and that they felt supported by a network of professionals who operated in their best interests. One person told us "I think they do a really good job. They are reassuring."
People were supported by a multidisciplinary team of health and social care professionals to ensure they had care tailored to meet their individual needs. Records supported extensive consultation and planning to ensure people's care was appropriate.
People were protected by the safeguarding policies and procedures of the service. Staff had training in how to protect people from abuse and the risk of abuse. There were sufficient skilled and qualified staff to ensure people had the support they required. People told us they felt safe in the day hospice.
The service had a comprehensive quality assurance system. The staff consulted with people to improve the care they offered. Audits of health and safety checks, risk assessments, care planning and other areas associated with the quality of care were in place. The service also had a complaint procedure so that people could have confidence that their concerns would be listened to and any problems addressed.